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Privacy Policy

Arrival Go values your trust and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services. We believe in being transparent about our practices so that you can make informed decisions about your personal information. By using Arrival Go, you agree to the terms described below and acknowledge our efforts to ensure the security and confidentiality of your data.

Privacy Policy

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1 Data Collection

We collect personal information such as name, email address, mobile number, battery level, activity type, and location data. This information is used to provide and improve our services, facilitate meeting coordination, and personalize user experiences.

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1.1 Information You Provide Directly

  • Account Information: When you create an account or update your profile, we may request your name, email address, mobile number, and any optional profile photo or nickname.

  • User Messages & Uploaded Content: If you message others within the app or upload content (e.g., images or text), we will process and store that data as needed to deliver the service.

  • Communications & Feedback: When you contact us (including via email or help channels) or fill out surveys, we collect the information you provide for customer support, feedback, or research purposes.

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1.2 Information Collected Automatically

  • Device & Log Information: We may collect data about your device, such as device type, operating system, IP address, browser type, and app version. Logs may record how long you use the app, pages viewed, and clicks or taps made.

  • Cookies & Tracking Technologies: Where applicable (e.g., if you use our web pages), we may use cookies, beacons, or other tracking tools to analyze usage patterns, remember preferences, and deliver relevant information.

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1.3 Location & Movement Data

  • Precise Location: With your consent, we collect GPS coordinates and related location data to power our location-based features.

  • Movement & Activity Metrics: If enabled, we may collect information such as your speed, motion activity (e.g., whether you’re still, walking, running, cycling, or in a vehicle), and battery level from your device’s sensors. This data is used to provide certain functionality (e.g., letting your contacts know your transit status or device readiness).

  • Accuracy: You acknowledge that location, battery level or activity type data may occasionally be inaccurate due to device sensor limitations or network conditions.

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1.4 Information from Third Parties

  • We may receive limited personal information about you from authorized partners, such as analytics or identity verification vendors, if needed to provide or improve the service (e.g., fraud prevention, crash/error reporting).

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2 Data Usage

The data collected helps power location-based features, user notifications, account management, activity-based features, and potential coordination around battery status.

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2.1 Service Delivery & Personalization

  • We use your data to operate the app’s core features, fulfill your requests, customize in-app experiences, and ensure technical functionality.

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2.2 Analytics & Research

  • We may process aggregated data to understand how users interact with the app, test new features, and analyze service performance.

  • We do not sell your personal information, but we may use aggregate or de-identified data for legitimate business purposes, such as improving our services or developing new offerings.

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2.3 Marketing & Communications

  • From time to time, we may send you optional promotional communications about new features or offers, subject to your communication preferences. You can opt out at any time.

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3 Sharing

Personal data will not be sold to third parties. Data may be shared with trusted partners involved in processing and improving our services, under strict data protection guidelines.

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3.1 Sharing with Service Providers

  • We share personal data with vendors or service providers who help us operate the app or provide functionality on our behalf (e.g., hosting, analytics, technical support).

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3.2 Business Transactions

  • In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you of any change in ownership or use of your personal data if such a transaction occurs.

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3.3 Aggregated Insights

  • We may share aggregated or de-identified data (which cannot reasonably identify you) with third parties for analytics, research, or business purposes.

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4 Law Enforcement

Under certain circumstances, Arrival Go may be required to disclose personal data to comply with legal obligations or valid requests by public authorities (e.g., a court or government agency). We may also disclose information when we believe in good faith that doing so is necessary to protect our rights, user safety, or the security of our services.

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5 Children’s Privacy

Our services are not directed at anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13.

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5.1 Parental Consent

  • If you are a parent or legal guardian and discover that your child under 13 (or under the age of consent in your jurisdiction) has provided personal data without your consent, please contact us at legal@arrivalgo.com. We will remove such information upon verification.

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5.2 Child Accounts

  • Where we learn a minor is using the service, we may require verifiable parental consent if local laws necessitate it. The child’s account may have limited functionality until consent is received.

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6 User Rights

You have the right to access, modify, or delete your personal information. To exercise any of these rights, please contact us at legal@arrivalgo.com.

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6.1 Opting Out of Marketing

  • You can unsubscribe from marketing emails via the link provided in our emails or in the app settings.

  • Certain transactional or service-related emails (e.g., account confirmation, password reset) are necessary for app functionality and cannot be opted out of if you continue using the service.

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6.2 Location, Battery & Activity Controls

  • You can enable/disable location, battery level, and activity data sharing at any time via your device’s operating system settings or the in-app toggles.

  • Disabling these features may limit certain functionality within the app.

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7 Data Security

We employ industry-standard security measures to protect your data, but no method of transmission or storage is 100% secure. By using our app, you acknowledge and accept this inherent risk.

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7.1 Fraud Prevention & Bot Detection

  • We may use automated systems or third-party services to detect fraudulent or malicious activity and protect the integrity of our platform.

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8 Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once data is no longer needed, we will securely delete or anonymize it. You may request data deletion at any time (unless legal obligations require us to retain it).

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8.1 International Data Transfers

  • If you access our services outside the country where our servers are located, your data may be transferred across international borders. We strive to implement appropriate safeguards to ensure your information remains protected according to applicable legal requirements.

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8.2 Region-Specific Rights

  • Depending on your jurisdiction (e.g., certain U.S. states, the EU, or other regions), you may have additional privacy rights. If you have questions regarding these rights, please contact us at legal@arrivalgo.com.

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